Frequently Asked Questions
Do You Work With Small Companies?
Absolutely! In fact, we prefer to work with small companies.
Do You Outsource Your Services, Or Is Part Of Your Company Offshore?
No - we do not outsource or resell any services, and our entire team lives and works in the USA. We're proud to be a US company, just like many of our clients.
How Often Do You Speak With Clients? What Reports Do You Send?
Generally speaking, we spend a lot of time talking to brand new clients, with multiple calls and emails in the first 90 days. After a few months, we find that we're talking to our clients 2-3 times per month.
We send a monthly report summarizing traffic growth, transaction volume, and website revenue, broken out by channel (eg organic search, paid search, social media, etc.), as well as a summary of various KPIs (mobile performance, overall engagement, blog content performance, important landing pages).
Will I Work With An Account Manager?
At Spork, we use a team approach to client support. We don't assign a specific person to manage an account because we want to deliver the fastest service possible. If/when you have a request, you can contact our entire team with a single email address.
Additionally, all our clients have a direct line to the President and Director of Spork and are free to contact them at any time.
How Quickly Will I See Results?
Before working with anyone new, we perform a detailed analysis of their website, their analytics and sales history, and their competition. After this review, we'll provide a "Plan of Attack" that includes a growth and performance projection.
While there are no guarantees in marketing, we're typically able to deliver substantial revenue growth for our clients in six months.